Contact Us

Novy Pet World always welcomes customer feedback, questions, and support needs. Our customer care team is ready to assist you with order inquiries, product information, shipping status, returns/refunds, or any concerns regarding our services.

Customers may contact us using the following official channels:

Phone Support
239-785-2653

Email Support
contact@novylera.store

Mailing Address
3160 Lake Ellen Drive
Greater Carrollwood, FL 33618
United States

Business Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
Weekend & Holidays: inquiries will be processed the next business day

Expected Response Time
All inquiries will receive a response within 24–48 business hours.

Customer Support Guidelines
When contacting us, please provide:

• full name

• order number or purchase confirmation

• phone or email used during purchase

• description of your concern

This ensures our support team can access your order information quickly and provide timely assistance.

Commitment to Customer Support
Novy Pet World is committed to delivering excellent service. Our goal is to ensure customer satisfaction and maintain transparency, accuracy, and respect throughout all communications.